This statement may be revised from time to time without prior notice. You should check for the latest version regularly. "Jolly Employment Agency" (hereinafter referred to as "the Company") is committed to complying with the obligations and requirements of the Personal Data (Privacy) Ordinance (the "Ordinance"). Our staff are also required to keep all personal data collected and/or stored and/or used by the Company strictly confidential and to follow the responsibilities and requirements laid out in the Ordinance.

Purpose and Method of Personal Data Collection

• When signing or processing documents related to the employment of foreign domestic helpers;
• When signing our employment contract, applicant form, re-selection form, or employment agreement;
• Upon termination of a contract;
• Upon receiving a contract;
• When contacting the Company for inquiries or complaints;
• When using our employment agency services;
• When visiting or browsing our website;
• When participating in promotional activities organized by the Company;
• For staff training, improving service quality, and handling inquiries — conversations with our customer service representatives may be recorded;

Types of Personal Data

The personal data collected by the Company includes (but is not limited to) the following:

• Documents or personal information required by the Immigration Department and/or Consulates when processing foreign domestic helper applications;
• Information required to verify your identity, including copies of ID documents and identification numbers;
• Chinese and English names, ID card numbers, and birthdates of you and your family members;
• Copies of relationship proof documents;
• Contact information such as phone numbers and email addresses;
• Proof of address, including address verification documents and/or tenancy agreements;
• Proof of income/assets, such as income statements, bank statements or passbooks, deposit slips, copies of bank or financial account information;
• Notes or recordings from hotline calls and phone interviews with the Company;
• Emails or letters sent by you to the Company;

Retention of Personal Data

• Personal data will be retained until the purpose for which it was collected (or a directly related purpose) has been fulfilled, unless it must be retained under applicable laws or contractual requirements; and
• In accordance with the above criteria and the Company’s internal procedures, personal data will be deleted from the Company’s electronic, manual, and other storage systems after a specific retention period.

Security of Personal Data

Only employees who reasonably need to contact you to provide services or who have a legitimate work-related need may access your personal data. The Company has implemented security measures that comply with personal data protection regulations to safeguard your information.

Use of Personal Data

The Company may use and analyze your data for purposes including (but not limited to) the following:

• Processing required documents or personal data for foreign domestic helper applications, including additional documents requested by the Immigration Department and/or Consulates;
• Verifying your identity;
• Handling your inquiries and providing progress updates or the latest information on requested services;
• Delivering services to you and managing services already in use;
• Providing assistance during service-related inquiries, including investigating and resolving service quality issues;
• Issuing bills for services provided by the Company;
• Responding to your inquiries or complaints regarding the Company’s services;
• Maintaining internal records for reference;
• Marketing and promotion of any services offered by the Company;
• Assisting in the prevention of fraud or criminal activity involving the Company;
• Contacting you when necessary;
• Disclosures required or permitted by law.

Disclosure and Sharing of Personal Data

The Company will keep all personal data confidential, but may disclose your information to the following parties:

• Law enforcement agencies, government departments, regulatory bodies, courts, or other organizations as required by law;
• Overseas suppliers;
• Banks or credit card companies;
• Professional advisors (including lawyers and auditors);

Online Collection of Personal Data

The Company is committed to protecting the data you provide. However, due to the nature of the Internet, we cannot guarantee complete security.

Some parts of the Company’s website may disclose aggregated statistics about website visitors to advertisers. Other sections may collect general data about browsing behavior, such as visit counts. This data may include, but is not limited to, browser type and version, operating system, IP address, and/or domain name.

Unless otherwise specified, the Company only records your visit when browsing this website and does not collect any personally identifiable information. Any cookies used on the Company’s website are not intended to collect personal data. Cookies are small files stored on a web user’s computer to capture configuration details and browsing habits. After storing cookies, users do not need to re-register on repeat visits. Websites often use cookies to track users’ preferences. You may modify your Internet settings or browser preferences to reject cookies, but doing so may prevent you from using certain features on our website. The Company’s website may restrict users who do not accept cookies.

To provide additional information and services, the Company links to other websites (“third parties”). These third parties may collect your personal information (such as name, phone number, email address) when you use their services. Their data collection practices are governed by their own privacy policies, which are not covered by the Company’s policy.

Access and Correction of Personal Data

Under the Ordinance, and subject to exceptions stated therein, customers have the right to:

• Check whether the Company holds personal data about them and obtain copies of such data;
• Request corrections to any inaccurate personal data held by the Company;
• Understand the Company’s policies and practices regarding personal data and be informed of the types of personal data held;
• The Company may charge a reasonable fee for processing data access requests as permitted under the Ordinance;
• All requests for access to or correction of personal data, or inquiries about the nature of data held, must be submitted in writing via fax or post to:

Inquiries

If you have any inquiries regarding this statement, please contact us:

Jolly Employment Agency
Email: [email protected]
Tel: 52121 464
Address: Shop 62, G/F, Whampoa 108, 19-23 Man Tai Street, Hung Hom, Kowloon